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Technical Support

About Infospeed:

Established for over 30 years, Infospeed is an industry leader, providing software solutions to the language school sector. We create and support an application called Class which manages all the schools’ administration needs including enrolments, finance, documentation and reporting to name but a few. We are currently creating a web version, which will provide the next generation of school employees their Language School Management System for years to come.

The Role:

This role bridges the gap between our Product support team and Class system development team. You’ll be bright and enthusiastic, looking for your first or second role further to studying an IT based qualification.

You’ll be technical in nature but able and happy to talk to our customers and staff about problems of a more technical nature. In time you’ll be able to help our customers with installations and solve issues with Class on their servers and within our Cloud infrastructure.

You’ll also have a keen eye for detail as we’re looking for someone to test our product and feedback any issues prior to a release.

This is a broad role in a small company and would suit someone with a passion for IT, wanting to try out a number of career paths. Possible progression can be into Engineering, Support, Testing or within the Development Team.

Main Responsibilities/duties:

Knowledge, Skills and Abilities:

Essential

 Desirable 


Interested?

Please email us your CV to careers@infospeed.co.uk

Important Class .NET Changes

Microsoft SQL Supported Versions
The latest version of Class is now compatible with Microsoft SQL Server 2008 to 2016.
Microsoft SQL Server 2005 (and 2005 Express) are no longer supported.

Please ensure that you review the latest Release Notes before upgrading.


Upgrading to Class 8.2.0?
An update to the Class Console will be required. Please install the update using ConsoleSetup.msi found within the Upgrade Zip file.

If you do not use this updated Console, you will encounter an error when checking for updates.


Important Notice – Latest release of Class 8.2.0 (NEW!)

When upgrading to Class 8.2.0, a new SMS Account ID will be required.  Please see Release Notes & HS239 for further information.

There has been a major enhancement to the Group Master Document templates. Some of the merge fields have been updated and after the upgrade may result in some important information missing. Therefore, changes will need to be made to the templates.

Detailed information is in the Release Notice which can be downloaded from our website or obtained by emailing support@infospeed.co.uk. We strongly recommend that this is read before the upgrade is carried out.

The Infospeed Team.