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Bespoke Work and Interfacing

What is bespoke work?

Infospeed carry’s out a wide range of bespoke work for our customers. This typically includes:

Who does the work?

We have a team of in house developers who between them have a wealth of knowledge and experience of Class and web programming.

What is the process?

  1. We will request as much information from you as possible in writing. The aim of this is to ensure that we completely understand your requirements
  2. We discuss this document over the phone, by email or (where possible) in person to finalise details
  3. We will provide a detailed written specification and quotation – please read this carefully as by accepting this specification you will be agreeing to pay for the system as described

When do I pay?

Typically you will pay a 20% deposit at the time of order and the rest upon delivery. Very detailed specifications will be chargeable. This will be individually detailed in the quotation.

How long will it take?

The specification will outline the start date and exactly how many days of paid development time is required and the estimated completion date. We will always endeavour to complete the project in this timescale, however we do sometimes have to react to events so please allow some flexibility in your timeframes. Please do not plan to go “live” the day after!

Lead Times

As with all project work there are times when we have capacity and times when we are extremely busy. It is always best to plan ahead and discuss projects with us at least 6 months ahead of your time frames. We can then book your development timeslot well in advance. For urgent requirements we will always try to complete work to your timeframe and will let you know our current lead times (currently 4-6 weeks).

What is the next step?

If you are interested in discussing a bespoke project with us please do not hesitate to contact us.

Important Class .NET Changes

Microsoft SQL Supported Versions
The latest version of Class is now compatible with Microsoft SQL Server 2008 to 2016.
Microsoft SQL Server 2005 (and 2005 Express) are no longer supported.

Please ensure that you review the latest Release Notes before upgrading.


Upgrading to Class 8.2.0?
An update to the Class Console will be required. Please install the update using ConsoleSetup.msi found within the Upgrade Zip file.

If you do not use this updated Console, you will encounter an error when checking for updates.


Important Notice – Latest release of Class 8.2.0 (NEW!)

When upgrading to Class 8.2.0, a new SMS Account ID will be required.  Please see Release Notes & HS239 for further information.

There has been a major enhancement to the Group Master Document templates. Some of the merge fields have been updated and after the upgrade may result in some important information missing. Therefore, changes will need to be made to the templates.

Detailed information is in the Release Notice which can be downloaded from our website or obtained by emailing support@infospeed.co.uk. We strongly recommend that this is read before the upgrade is carried out.

The Infospeed Team.