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Training

What Types of Training are Available from our Support Team

trainingInfospeed offer a number of different training options to suit your needs. Training can be purchased in one hour slots. Additionally we offer a very popular package of 10 hours training at a 20% discounted rate. Training is not part of the Annual Support, Maintenance and Upgrade Contract (ASMU) and will need to be quoted separately. Any unused training is held in your training bank and can be called off as and when you require it. This is perfect for training new members of staff. Our Support team has huge experience in training teams to get the most out of Class. The following training is available:

Online Training

We will connect you to a suitable training database including if required a copy of your own data. Training will be scheduled at a time to suit you. You will be able to view our screen and will hear us over the telephone.

On Site Training

We will visit you and prepare a training programme based on your requirements. You will receive training on your own database and can bring in members of your team for specific sessions during the day.

Training at Infospeed

Training at Infospeed House is very popular as it gives your team the chance to focus on the training without the interruptions of the office.  Here you can meet the team, understand more about Class and Infospeed and have access to all of our resources.   Our new meeting room is the perfect environment for Class training and tea/coffee cakes and lunch are always provided. We will visit you and prepare a training programme based on your requirements. You will receive training on your own database and can bring in members of your team for specific sessions during the day.

Super User Training

Super User Training is our new training programme available to customers on our Connected Support contract.  The idea is to ensure that you have one member of staff fully aware of Class’s capabilities and the latest updates.   A single point of contact for us and a resource to ensure you are working as efficiently as possible with Class.  Training takes place at Infospeed House and we even pay your accommodation and take you out to dinner.  Each session had been fully booked so far so book early for future sessions.  See here for more details.

Important Class .NET Changes

Microsoft SQL Supported Versions
The latest version of Class is now compatible with Microsoft SQL Server 2008 to 2016.
Microsoft SQL Server 2005 (and 2005 Express) are no longer supported.

Please ensure that you review the latest Release Notes before upgrading.


Upgrading to Class 8.2.0?
An update to the Class Console will be required. Please install the update using ConsoleSetup.msi found within the Upgrade Zip file.

If you do not use this updated Console, you will encounter an error when checking for updates.


Important Notice – Latest release of Class 8.2.0 (NEW!)

When upgrading to Class 8.2.0, a new SMS Account ID will be required.  Please see Release Notes & HS239 for further information.

There has been a major enhancement to the Group Master Document templates. Some of the merge fields have been updated and after the upgrade may result in some important information missing. Therefore, changes will need to be made to the templates.

Detailed information is in the Release Notice which can be downloaded from our website or obtained by emailing support@infospeed.co.uk. We strongly recommend that this is read before the upgrade is carried out.

The Infospeed Team.