Meet The Team
Class is the result of team work. We are lucky to have attracted and retained exceptional people, who all have made it possible to develop the best administration software package for language schools.
From design to programming, to installation, support and customer service, we do everything in-house, thanks to a rich pool of talent. Our international team also includes staff with language school industry experience as well as developers, programmers, and systems engineers who work hard behind the scenes.
Some of the people at Class you might come across when working with us are included below. Get to know a little more about them here…
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Joanne Arnold
Customer Support/Training Consultant
Joanne Arnold
Customer Support/Training Consultant
- Favourite place
- Mallorca
- Favourite hobby
- Playing netball
- Favourite band
- Bon Jovi
About me
I was born and bred in Poole and I cannot imagine living anywhere else. I love living close to the sea but also a stone’s throw from the countryside.
At Infospeed
I started working at Infospeed in 1989 and have seen many changes over the years.
I work on the front-line support helping our clients to get the most out of Class. I also train new clients and enjoy the challenge of helping to get Class working to suit their needs.
I am currently working my way through updating the hundreds of help documents!
At home
I play netball and also run the netball team. I am a member of the committee and have a small role helping to run the local League.
At weekends I enjoy spending time with family and heading out for a stroll along the beach. I enjoy socialising with some of my old school friends and love reading crime novels. -
Faye Branwhite
Customer Support/Training Consultant
Faye Branwhite
Customer Support/Training Consultant
- Favourite TV show
- Any reality TV
- Favourite place
- Santorini
- Favourite sweet
- Haribo
About me
I was born in Hertfordshire and moved to the South Coast in 2001. Most of my working life has been in the hotel industry, but I have now worked at Infospeed since 2009.
At Infospeed
My role on support is primarily on the training side, doing a lot of onsite but also offsite training, taking me as far as Malta and Canada.
At home
In my spare time, I enjoy hiking in the Lake District with my little border terrier, Talis, followed by a Guinness in the nearest pub! Last year, I completed a 23 mile hike across the Jurassic Coast in aid of Help for Heroes. My ideal holiday destination would be Iceland. -
Gary Bulgin
Director
Gary Bulgin
Director
- Favourite food
- Thai
- Favourite sweet
- Mars Bar
- Favourite drink
- Whisky
About me
Born and bred in Dorset, I’ve worked for a number of different language schools including King’s, Aspect and Cavendish School of English in both Sales and Operations management.
At Infospeed
I attend lots of meetings. If it needs pushing forward I’m your man. I’m slowly but surely assisting Carol in her plans for a well deserved retirement and am looking forward to meeting more and more clients and to keeping Infospeed ahead of our competitors.
At home
I enjoy anything outdoors especially with the family: my wife Angela and two little boys who happily fill my time! Camping is next up this summer. I love Kings of Leon and Muse, as well as Jack Reacher novels. I have a home studio and every Tuesday night I can be found recording and playing drums and guitar. -
Philip Davies
Customer Support/Training Consultant
Philip Davies
Customer Support/Training Consultant
- Favourite thing I own
- My tool box
- Favourite place
- Currently the New Forest but I've more travelling to do yet!
- Favourite football club
- Dorset Gremlins (they don't exist which is why I like them so much)
About me
My career has been centred around the customer experience. I started working in customer service departments and progressed to become part of a project team. We specialised in improving service standards and rebuilding internal processes so that my colleagues dealing with customers had the tools they needed. My role allowed me to deliver training to groups or in 121 sessions, to liaise with multiple parts of the business, to identify potential improvements and scope out their requirements, to created process manuals, regular update communications, etc.
At Infospeed
I work within the Support team, helping to deliver the front-line customer support and supporting my colleagues with the continual improvements and projects centred around you, our customers.
At home
I like to spend a lot of time outdoors doing one sport or another like slacklining or cycling. I’ve always played one instrument or another and enjoy the odd bout of singing, whilst receiving regular curses from my housemates. I’ve also got a couple a geeky hobbies like learning to fly freestyle FPV Quadcopters. -
Aggie Grabowska
Operations Manager
Aggie Grabowska
Operations Manager
- Favourite band
- Il Divo
- Favourite TV shows
- Casualty & Holby City
- Favourite thing I own
- My collection of high heels
About me
I’m originally from Poland, where I studied economics & finance before following my heart and moving to Bournemouth 9 years ago. Between 2010 and 2016 I worked for Cavendish School of English across many different departments, mainly looking after finance and administration for the Marketing department. I really like numbers and everything that you can do with them! Another passion of mine is shoes – I absolutely love high heels!
At Infospeed
It is my job to ensure that an excellent standard of customer service is maintained within the team for product support, training, accounts and documentation.
At home
I love spending time with my husband and two year old daughter. We go to the beach a lot as well as visiting local parks and forests (when the weather is nice!). We all also love Frozen. In my spare time I really enjoy making tasty cakes and treats for my family and friends. -
Yasmin Hahn
International Sales & Marketing Officer
Yasmin Hahn
International Sales & Marketing Officer
- Favourite food
- Moules marinière
- Favourite author
- Joe Hill
- Favourite hobby
- Travelling - especially visiting national parks and hiking
About me
I was born in Belgium and after many years of relocating and travelling, I finally settled in England and gained a degree in Politics & International Relations. My previous work experience was mostly in the finance and banking sector.
At Infospeed
I demonstrate Class to prospective clients and oversee the sales process all the way through to installation. I also manage the production of all promotional and marketing materials, keep the company social media and website up to date and represent Infospeed at workshops and trade events.
At home
Outside of work, I enjoy kickboxing, horror films and curling up with a good book and box of chocolates. I like to write short stories and hope to one day publish a novel. -
Laura Lewis
Customer Support/Training Consultant
Laura Lewis
Customer Support/Training Consultant
- Favourite place
- Barcelona
- Favourite food
- Chilli Con Carne (my Nan's especially)
- Favourite hobby
- Self-Development
About me
I moved to Bournemouth from North-East London at the end of 2018 to be closer to family that had also relocated to Bournemouth from London. Whilst I do miss many of the conveniences of living in a city, I absolutely love the fact that I only live a few minutes from the beach. In 2019, after 9 years working as a Personal Assistant for various firms within the Finance & Banking sector, I decided it was time to try something new.
At Infospeed
My role within the Support team is predominantly delivering front-line support and answering any customer queries in connection with the Class database. It also involves training clients on how to use certain modules and features within Class. I really enjoy dealing with clients and the variety that each day brings. It is also nice to be able to help people and the appreciation that comes with it.
At home
In my spare time I’m attempting to get fit – I attend various gym classes and have signed up to take part in Race for Life. Whilst I ‘try’ to eat healthily I absolutely love my food so for me it’s definitely easier said than done! I am also really interested in self-development, general well-being and anything relating to human behaviour; therefore, I read a lot of books on those particular subjects and practice both mindfulness and meditation. -
Mohan Plakkot
Strategic Advisor
Mohan Plakkot
Strategic Advisor
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Carol Davies
Emeritus Consultant
Carol Davies
Emeritus Consultant