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Free Super User Advanced Training (for Connected Support customers)

Small groups for personalised support

Schools who are on a Connected Support contract are entitled to attend a free 2-day advanced training session designed to improve your overall knowledge and use of Class Systems.

We run these three to four times a year in the UK and abroad.

This advanced training ensures that Super Users are kept up-to-date with all new developments and enhancements, and have a solid overview of the capabilities and structures of Class.

Super Users, once trained, will be responsible for making sure that Class is working in the best way possible for your organisation. The idea is that your Super User should be your first port of call for all things Class-related.

Benefits for your school

Who is this training meant for?

To become a Super User, you must be an active Class user and employed with your school for at least two years.

This advanced training session is designed to help you find solutions and ideas for system and process improvements within your organisation. During the training, attendees will have the opportunity to engage in candid discussions with our team and other Class users to uncover new ways to use the system.

If you’re new to Class, please see the Customer Login area of our site which contains a wealth of training materials and videos, or contact our Support Team with specific questions.

2019 training dates

Our Super User Advanced Training Days will take place at our office in Poole, England on the following dates:

Due to popular demand, our Super User Inductions fill up fast.

Please contact sales@infospeed.co.uk if you’re interested in attending or would like to receive in-house training sessions.

Some feedback from customers who attended the Super User Advanced Training Days

“The team are so friendly, every single person has a smile on their face and addresses any questions that you may have. This creates such a warm and inviting atmosphere, which is ideal for a training environment. The videos you’re shown during your training are easy to follow tutorials addressing common issues; you are even given a USB-drive to take away that has all these videos on, as well as hints, tips and more useful training materials.” – Joshua – Southbourne School of English

“Very informative course: the presentation was very clear, the materials were good and the hints & tips were useful.” – Georgian – Suzanne Sparrow Language School

“Infospeed are friendly and knowledgeable. I enjoyed the 2-day session and am more confident to use the Class system and ask questions when help is required.” – Gosia – Kaplan

“Gary and Emma were engaging and knowledgeable presenters. Although the session lasted two days, at no time did the time drag. Thank you both for an enjoyable and informative workshop.” – Liam – Alpha College of English

“The Super User session was extremely informative and I am so happy I had the chance to take part in it. There are so many features of Class that we don’t necessarily use to their full capacity, and this session really put things into perspective. It was also great to meet the staff. Everyone is very helpful and supportive!” Cara – Liverpool School of English

“Excellent informative sessions on the capabilities of Class. Useful discussions amongst other users to gain insight into the varied ways the database is used.” – Dobrila – St Clare’s

“The Super User session was incredibly helpful, both for the information provided by Infospeed and the chance to discuss Class in action with other schools. I would highly recommend that schools invest in a Class Super User.”  Katherine – LILA

“The Super User training was invaluable and will definitely help us to save time in future by working smarter and more efficiently with the things we learnt on the course.” Marc – St Giles

“Very good to meet other users of Class and gain a better understanding of how other schools use the system.” – Brian – Bell Cambridge

“I really enjoyed the Super User training and feel better equipped to explore Class and to promote and facilitate more effective usage of its various modules and functions.” – Cali – ELC Brighton

“The Super User training has really opened my eyes to the true flexibility offered by Class. I look forward to being able to share this knowledge with my colleagues and improve even more our processes etc into offering our customers world class service.” – Suzi – CES

“The sessions were well organised and full of useful tips. The presenters were well prepared and the instructional videos consolidated and improved my current knowledge of Class. The staff looked after us well and we felt very welcomed!” – Maria – LTC Eastbourne

“Infospeed’s Super User Induction opened my eyes to Class’s capabilities and I look forward to bringing our company up to speed with all the latest developments.” – Rebekah – MLS

 

Important Class .NET Changes

Microsoft SQL Supported Versions
The latest version of Class is now compatible with Microsoft SQL Server 2008 to 2016.
Microsoft SQL Server 2005 (and 2005 Express) are no longer supported.

Please ensure that you review the latest Release Notes before upgrading.


Upgrading to Class 8.2.0?
An update to the Class Console will be required. Please install the update using ConsoleSetup.msi found within the Upgrade Zip file.

If you do not use this updated Console, you will encounter an error when checking for updates.


Important Notice – Latest release of Class 8.2.0 (NEW!)

When upgrading to Class 8.2.0, a new SMS Account ID will be required.  Please see Release Notes & HS239 for further information.

There has been a major enhancement to the Group Master Document templates. Some of the merge fields have been updated and after the upgrade may result in some important information missing. Therefore, changes will need to be made to the templates.

Detailed information is in the Release Notice which can be downloaded from our website or obtained by emailing support@infospeed.co.uk. We strongly recommend that this is read before the upgrade is carried out.

The Infospeed Team.