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Having Class means that we all have access to the same data across the entire school. Student, agent and host family services are all linear and accessible from one central point. It cuts down time in terms of asking people internally and externally for information as all that information - which is a huge amount - is available at the touch of a button.

As the Groups Manager, I used to manage 3 documents in different places, sending Excel forms and Word documents to students and agents, and then maintaining a separate spreadsheet to keep track of everything. Since we came on board with Class, my entire process can be done using the Groups and Quick Reports functionality - all of the information I need is in one place: names, documentation, itinerary and schedules.

The reporting side of Class allows me to run all the reports I need for the business: arrivals; host family availability; weekly group reports that help us manage our timetabling; timetabling reports; checking for sessional teachers; English UK Statistics which we also use for ISI; doing a lot of data analysis at the moment as part of hoping to become an Eaquals school; marketing and student numbers throughout the year.

From a marketing point of view, we can easily see how many students and nationalities we have at any given time in the school. This helps us to plan social events and activities taking into consideration all the different cultures and backgrounds. Notes about student preferences provided by agents is very handy for this too, as is the dated notes feature - it allows me to message different departments and helps open up communication within the school.

For anyone who wasn't there - the new CLASS WEB platform is much better than the one we are using! The Accommodation section looks very good e.g. you can book multiple students into one room and it shows you on group lists who has yet to be housed etc.

I have been working with Infospeed since November 2022 to set up the Class Cloud system at my workplace, as we were previously using a different system. They organised several online Teams meetings as well as face-to-face meetings, and were incredibly patient, guiding each department step by step. Whenever we get stuck, they are always available to support me and my team in our role. Even after using the system for over three years, they remain friendly, approachable, and quick to help with any questions I have. I would happily recommend their dedicated team to anyone who might feel unsure about moving to a new system. It can feel daunting at first, but with their support, the transition becomes smooth and manageable. Their professionalism, reliability, and ongoing support truly make a difference, and I'm very grateful for all their continued help!