What is the difference between ‘Purchasing’ and ‘Licensing’?
You can either purchase the core module and any additional modules outright depending on how many users you want, or you can opt for the annual licence. At the end of the first year of your licence, if you decide you then want to buy, you will only pay the difference between 1 year’s purchase and 1 year’s annual licence, so we do not penalise you for not buying in the first year. We understand that many of you like to try before you buy!
What does the ‘Annual Support, Maintenance and Upgrades’ (ASMU) cover?
The ‘Annual Support, Maintenance and Upgrades’ (ASMU) contract entitles you to the following:
1. Helpdesk Support from our dedicated ‘Support and Training’ team
2. Free of charge Software Upgrades which occur throughout the year and ensure that Class is consistently up-to-date and enhanced
3. Full access to the downloadable Help Videos and Help Documents on our website
In the first year (regardless of whether you purchase or license), the ASMU contract is compulsory, which means you will be eligible for all of the above. As with any new product you acquire, you will have questions and the ASMU ensures that we are always on hand to help you get set up, trained and assisted.
After the first year, it’s up to you whether you want to keep the ASMU contract – we find that most people do!
Can we import our current data into Class?
Class can import “static data”, by which we mean any personal, address and additional details for students, agents and accommodation providers.
Unfortunately, we cannot bring across existing bookings or enrolments, however, we could put some of this booking information into the many spare ‘notes’ fields within Class. Anything that is currently Access or Excel based we will be able to import into Class for you, even items such as ‘Agent Preferences’, but we cannot import bookings/enrolments or an accounting management system like QuickBooks or Sage.
If you decide that you’d like us to import your current data for you, this would occur prior to installation, and we would send you 3 straightforward Excel documents to complete and return with the information you’d like brought across from your current system(s) into Class.
How long from the moment we order Class until we are up and running?
Typically, from the day you decide to go with Class, we would be able to get you up and running within a month. This depends mainly on whether you have the technical facilities available to hold and run Class, and we will send you comprehensive Technical Notes to consider beforehand.
Once you have been invoiced, we await a 30% deposit, then book in the installation after a technical chat has been had between your IT and our onsite IT Engineers. Finally, we organise any online or onsite training that you have opted for. After the first few training sessions have been completed, we will ask for the remaining balance.
We ensure that there is constant communication between yourselves and the Infospeed Sales/IT to make sure the process runs smoothly.
Can we add or remove modules or the number of users as and when we please?
Yes! Simply let us know which modules or how many users you’d like to increase or decrease by and we will send you a quote for that. Figures will be pro-rata’d against your current contract to ensure a fair deal.
If you require additional users in the summer only, for example from June to August, then you simply let us know, we quote you and we connect on your preferred date to add the users, and then again on the day that you’d like them to be removed!
How is Class Hosted?
Class is currently a desktop-based solution, however it can also be cloud-based in the sense that you don’t need to host it yourself and there is no need for you to have onsite servers, Terminal Services or SQL servers. Class can be hosted in a data warehouse. However this is only cost effective when running with a large number of users.
To clarify, Class is available over the internet via Terminal Services and RDP (remote desktop connection).
Class is currently undergoing development to become web-based – this will be known as Class Web. The first phases of this will be rolled out towards the end of this year/beginning of 2015. This development to make Class fully web-based is an ongoing project that will be staggered. Class Web, once launching has commenced, CAN be hosted at your school and made publicly accessible over the internet via Terminal Services or RDP, or it can be hosted in the cloud.
Our onsite engineers will be happy to answer any questions for you, and we will always send you comprehensive Technical Notes outlining exactly which software and hardware you will need.
Where is Class hosted?
Class is normally hosted securely within your own local area network, and is therefore not dependent on an internet connection for access. All data is kept safely within the confines of your own LAN, under your control and not in the hands of any 3rd party.
There are alternative ways of hosting Class but this depends on your requirements (eg. remote users or remote schools). Where clients need to have remote access, and again this depends on numbers, you can issue out RDP (remote desktop) connections for a few users or in the case of a remote school requiring access, terminal servers can be utilised to achieve this.
Is Class compatible with Apple Mac?
Unfortunately not for the current desktop-based version Class, but for Class Web (currently in production) – yes!
Can Class link to other external systems we use?
We are currently working on the general interfacing capabilities of Class. We have built many custom links for our clients to e.g. CRM/ERP systems. We are happy discuss your individual requirements with you. We do currently have a Class/Uni-Pay (international payment collection system) link and a Class/GEL (student services portal) link and of course you can link your website bookings to Class via our Online Toolkit.