Commission will only be displayed once the final invoice has been produced. If only the proforma has been produced the commission will not appear.
Also, check the finance screen within the enrolment to make sure there is a value in the commission column.
And lastly, check that the agent has not been set as a Gross agent.
There is a helpsheet (no.HS002) which covers this. Please click on the following link to view or download helpsheet – HS002 Agent – Commission not included in report.docx or please watch the video below demonstrating this process.